Kapila Gohel

18/03/2010 Author: Kapila Gohel

UBP can't bridge the communication gap

Emotional quotient has never been hedge fund managers’ strong suit. So it seems a pity that, in UBP’s case, having gone to all the trouble of getting their house in order, a simple communication breakdown could derail their best efforts.  
The $375m Louisiana State Police Retirement System (LSPRS) finally decided to redeem its assets from UBP (see news, p5), after standing by the fund of hedge funds (FoHF) through its exposure to Madoff and its protracted restructuring.

Communication is key; and Irwin Felps, executive director at LSPRS, told HFMWeek that while they were let down when it came to performance issues and expectations regarding capital preservation, it was the lack of communication that was the final straw behind the pension’s decision to withdraw from UBP.

Yet UBP can’t be totally accused of having cloth ears when it comes to investor demands for liquidity and transparency. The FoHF is converting many of its underlying investments into managed accounts – it is already believed to have selected Innocap, Lyxor and DBX to host the underlying funds – has restructured its business and even installed a full-time compliance executive in its New York office. Unfortunately, emotional quotients have to cut both ways. And if investors feel ignored, all the reforms in the world will struggle to persuade angry clients to stay put.

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